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How to contact the Compense developer team, what information to include and what you should never send.

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Channels #

ChannelWhat it’s for
developers@compense.coIntegration questions, API or SDK errors, keys and technical onboarding.
Your Compense account executiveContracts, active modules, production keys and rate limits.
User guidesHow to operate the platform from the dashboard and the apps (for advisors and operators).

What to include in your message #

  1. The trace_id of the error (or the response’s X-Request-ID header).
  2. The operation (operationId or method and path) and the approximate time with time zone.
  3. The environment (sandbox, dev or production) and the SDK and version (compense-sdk-python 1.1.0…).
  4. Your Idempotency-Key if it was a write.
  5. The error response body (problem+json) and, if relevant, the request without sensitive data.

Never send

Your cmp_... key, the whsec_... webhook secret, full identity documents, card numbers or health data. If a key was exposed by mistake, request its revocation immediately and rotate the key.

Before you write #

  • Check the frequently asked questions and the errors table.
  • Reproduce the case in the sandbox if you can: since it’s deterministic, it’s the fastest way for us to see exactly what you see.
  • Use system.health() to confirm your key has the scope.

Reporting an SDK issue #

Tell us the language and version, the method you called, and the expected versus actual result. If you have access to the SDK repository, attach a minimal reproducible case.