User guides · Compense Docs

Here you’ll find how to use each Compense module day to day. The guides are written for two profiles within your family compensation fund (caja de compensación) or cooperative:

Operators / advisors — the people who manage requests from the dashboard (approve a loan, generate a monetary allowance, handle a PQRS).
Affiliates — the people who use the app or the portal (submit a request, check their subsidy, receive notifications).

Each guide walks through concrete tasks step by step. If you’re integrating your systems through the API instead, go to Getting started and the API Reference.

Modules #

Module	What it’s for
Subsidies	Monetary allowance, unemployment subsidy and custom subsidies.
Loans	Loan application, evaluation, decision and disbursement.
Payments and Wallet	Payment disbursement and the affiliate’s wallet.
Affiliates	Affiliate registry and family group.
PQRS	Petitions, complaints and claims with their legal deadlines.
Notifications	Automatic notices to your affiliates.

In this section #

User guide SubsidiesHow to check, submit, review, decide on and disburse subsidies in Compense: the statutory monetary allowance, the unemployment subsidy and custom subsidies, for … User guide LoansHow to simulate, apply for, evaluate, decide on, disburse and collect loans in Compense: the full lifecycle of a loan for affiliates and operators. User guide Payments and WalletHow the affiliate’s wallet works, how subsidies and loans are disbursed, how to check the balance and transactions, and how an operator verifies the status of a … User guide AffiliatesHow to look up, register and update affiliates in the registry, how to manage the family group and its beneficiaries, and how to keep the database up to date (file upload … User guide PQRSHow to submit and manage Petitions, Complaints, Claims and Suggestions in Compense: the affiliate flow, operator case management, case statuses and legal response … User guide NotificationsHow Compense’s automatic notifications for your affiliates work: notices at every step of subsidies, loans and PQRS, where they appear in the app and the portal, …