Notifications · Compense Docs

Compense keeps the affiliate informed automatically: every time their request moves forward —it’s submitted, decided, disbursed— or their PQRS gets a response, they receive a notice. Your operators don’t have to send anything manually: notifications fire on their own with each business event.

Key idea	What it means
Automatic	They’re generated at every step of the process, with no operator involvement.
Real time	The affiliate sees them as soon as the event happens.
Multichannel	They appear inside the app and the portal, and as a push notification on the phone.
With a destination	Tapping them goes straight to the screen for the related request.

Where the affiliate sees them #

Notification center (app and portal). The bell icon at the top opens the list of notices, grouped by date (Today, Yesterday, Earlier).
Read / unread status. Unread notices are highlighted; the affiliate can mark as read, mark all as read or delete a notice by swiping it.
Push notification on the device. If the affiliate has the app installed and allowed notifications, they get the notice in the phone’s status bar even when the app is closed.
Tap to open. Tapping a notice makes the app or the portal open the related detail directly (the application, the loan, the subsidy or the PQRS).

Note. To receive push notices, the affiliate must allow system notifications when installing the app. They can always check them in the notification center, even with push turned off.

Notification types #

Type	Covers
Subsidies	Progress on subsidy and monetary allowance requests.
Loans	Progress on loan applications and active loans.
Payments	Disbursement confirmations and credits to the wallet.
PQRS	Status changes and official responses on a case.
Programs	News and updates about programs and benefits.
General	Informational notices from your family compensation fund (caja de compensación).

Events that trigger a notification #

These are the events that send a notice to the affiliate. Each one, when tapped, takes them to the corresponding screen.

Module	Event	What the affiliate receives
Subsidies	Request submitted	“Your subsidy request was received.”
Subsidies	Request under review	“Your request is being evaluated.”
Subsidies	Decision (approved / rejected)	“Your subsidy was approved” or the rejection reason.
Subsidies	Subsidy disbursed	“Your subsidy was paid.”
Monetary allowance	Allowance generated	“Your monetary allowance for the period was generated.”
Monetary allowance	Allowance paid	“Your monetary allowance was credited.”
Loans	Application received	“We received your loan application.”
Loans	Decision (approved / rejected)	“Your loan was approved” or the rejection reason.
Loans	Loan disbursed	“Your loan was disbursed.”
PQRS	Case submitted	“Your PQRS was submitted. Filing No.…”
PQRS	Information required	“Your PQRS requires additional information.”
PQRS	Official response	“You have a response to your PQRS.”
PQRS	Case escalated / closed	“Your PQRS was escalated / closed.”

Note. The exact catalog of notices may vary depending on the modules your compensation fund has enabled. PQRS cases send a notification on every status change; deadlines and statuses are explained in the PQRS guide.

How a notification flows #

flowchart LR
    A[A business event happens] --> B[Compense generates the notification]
    B --> C[Notification center<br/>app and portal]
    B --> D[Push notification<br/>on the phone]
    C --> E[The affiliate taps the notice]
    D --> E
    E --> F[Opens the request detail]

For integrators: webhooks #

The same business events that notify the affiliate can also notify your compensation fund’s systems automatically, through webhooks: Compense sends a signed message to an endpoint that you register, every time a loan is decided, an allowance is disbursed or a subsidy changes status.

This lets you, for example, sync your CRM, trigger your own emails or update your accounting without constantly polling the API. The notification to the affiliate (in the app) and the webhook (to your system) are two sides of the same event.

Note. Endpoint configuration, the technical event catalog, signature verification and idempotency are documented in Webhooks.

Frequently asked questions #

Does the operator have to send the notifications? No. They’re automatic; they’re generated with each event in the process.
Can the affiliate turn off push? Yes, from their phone’s operating system settings. Even so, the notices are still available in the notification center of the app and the portal.
Do notifications replace the legal notice for a PQRS? The official response to a PQRS is delivered to the affiliate who authorized electronic notification when submitting it; see PQRS.